Frequently Asked Questions
Everything you need to know about shopping with Premium Lounge NY.
How long does shipping take and what are the costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days within the continental US. Shipping costs are calculated at checkout, but we offer free standard shipping on all orders over $150.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that certain limited-edition releases may be final sale.
Are all products sold on Premium Lounge NY authentic?
Absolutely. We pride ourselves on offering 100% authentic premium apparel and footwear. We source our inventory directly from authorized distributors and brands to ensure the highest quality for our customers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Can I track my order once it has been placed?
Yes. Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
How do I determine the right size for me?
Each product page includes a detailed size guide. Since we carry various high-end brands, fit may vary. We recommend checking the specific brand's measurements or contacting our customer support for personalized fit advice.